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Network Operations Specialist

Who We Are
C3 Metrics is changing the world of media measurement forever, empowering marketers to master the customer journey, understand demand creation, and increase ROI 25-75%.  As the creator of the world's first complete cross-channel marketing attribution platform, the C3 Metrics leadership brings experience from some of the most recognizable brands, including Nielsen, eBay, PepsiCo and DoubleClick. 

As the Attribution expert, the Network Operations Specialist help empower clients to use C3 Metrics to solve their problems and assist in operationalizing Attribution throughout their organization.  Candidates must be a strong communicator with a track record of delivering on-time concurrent projects in a fast paced environment. 


Responsibilities

  • Own client relationship across different seniority levels in the organization 
  • Develop strong relationships with clients 
  • Manage client implementation successfully 
  • Manage weekly client check-in
  • Provide monthly & quarterly attribution reviews to help drive product adoption 
  • Manage and resolve all escalations regarding the client


What You Need for this Position

  • 3+ years of experience with direct customer support
  • Communicate ideas in a clear and compelling manner, and have the ability to both take and give direction 
  • Solution oriented, problem solving mindset 
  • Proactively managing projects to completion 
  • Ability to multitask in a fast paced environment 
  • Can work independently and autonomously 
  • Be detail oriented and organized 
  • Possess exceptional time management skills 

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